Campus Designated Contact for Gradespeed
Responsibilities:
- Upon receipt of
notification from the attendance clerk that a teacher is unable to post
attendance, contact the teacher to determine the problem.
- Troubleshoot the
reason for the inability to post attendance.
- Connectivity Issues:
Contact the Help Desk
i.
Internet Down
ii. Page
inaccessible
iii. Hardware
not functioning
- Does not know how to
post attendance
i.
Provide the teacher with instruction
ii. Provide
refresher training for the campus if needed on attendance and Gradebook use.
- Login Problems
i.
Verify that the teacher is listed in the GS system
ii. Reset
the teachers password
iii. Walk
the teacher through the login steps to create a new password
iv. Verify
that the email address is typed correctly
v. Verify
that the password is reset
vi. Verify
that the Cycle is correct
vii. Verify
that a pop-up blocker is not installed on the computer
viii. Lastly
contact the Help Desk for additional help
- Problems with using
the Gradebook
i.
GS contact should provide any support for teachers who need assistance
in entering grades, setting up properties, adding assignment, etc. all
basic functions of the grading program
ii. Provide
refresher training to campus if needed for Gradebook
use.
iii. Call
the Help Desk for additional help when
all avenues at the campus level are exhausted.
- Any Gradebook or attendance issue that cannot be
resolved by the Campus GS Contact Call the Help Desk. All calls
from the campus concerning Gradespeed issues
